Frequently asked questions

Have questions about the Second Life Shop or the phones on offer? 

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The basics

Why are you closing the Second Life Store?

We’re closing the Second Life Shop so we can focus on continuing to provide our customers with exceptional mobile and internet services

Will Second Life Store customers lose their product warranty?

All device warranties will be honored. If customers have any issues with their devices, please reach out to Belong here.

If there’s a problem with the device I previously purchased, who do I contact?

If you’re experiencing any issues with your device purchased through our Second Life store, please contact us here. Even though we’re closing, your warranty is still valid.

What happens if I recently bought a refurbished phone from the Second Life Shop?

Nothing changes. Your phone will work as normal. And Kingfisher will still be here to help with your device or if you need to submit a warranty claim.

Who is Kingfisher?

Kingfisher are experts in sourcing and refurbishing phones.

They also manage the Second Life Shop, any orders made through the store and any warranty claims people make for their phones.

What does my 12 month warranty cover?

Your phone comes with a 12 month warranty, provided by Kingfisher. Check out their warranty policy for all the info on what it covers and what it doesn’t.

If you have any problems with the device during the first 12-months, please contact us via the warranty form.

Are phones on the Second Life Shop locked to Belong?

No, the phones sold on the Second Life Shop are not locked to Belong. They’re unlocked and ready to go on any network in Australia.

Where can I read your terms and conditions?

Head on over to our terms and conditions page and to Kingfisher’s.

What’s your privacy policy? How will you manage my customer and order data?

Head over to our privacy policy and to Kingfisher’s privacy policy.

The phones

Who do I contact if I have a question about my refurbished phone?

Send us a message and we’ll see if we can answer them for you.

I’ve lost my phone, can you block it for me?

You can block your SIM card through your telco (we’ll help you out if you’re with Belong). Your phone manufacturer might be able to block the device for you.

Buying a phone

Do I have to give my phone back if I end my Belong mobile service?

Nope: it’s 100% your phone for you to use as you please.